OKX froze my deposit or withdrawal during a scam-related case. How should I respond?

How to respond effectively

• Reply with one clear timeline explaining what happened, when the transfer occurred, and why you believe the case involves fraud or mistaken flagging.
• Reference the ticket number and keep every follow-up consistent with the same facts.

Key evidence to include

• TXIDs, wallet addresses, asset amounts, timestamps, explorer screenshots, and sender or receiver account identifiers.
• Proof of communication with the scammer, broker, or platform if the funds were sent under false pretenses.
• A short sequence showing how the assets moved before reaching OKX if you have traced that far.

What OKX is usually reviewing

• Whether the deposit or withdrawal is tied to suspicious funds, account compromise, or regulatory hold requirements.
• Whether your explanation is specific enough for compliance staff to compare with the blockchain trail and account logs.

Avoid these mistakes

• Do not send scattered updates without context.
• Do not submit altered screenshots or mismatched dates.
• Do not rely on verbal claims without matching blockchain evidence.